I have yet to go to my consultation, so I am only going on my phone experience. That young lady who answers the phone is horrible. She is rude and sarcastic! I can only imagine what she is saying about the patients behind closed doors. Dr. Cortes needs to replace her, or she is single handedly going to ruin his business and reputation. I’ve heard great things about Dr. Cortes from a close friend, so I am going to give him a try.